Privacy Policy for Blendscan

Blendlens s.r.o. ("we", "us", or "our") respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, and protect information when you use Blendscan, including the mobile application, web platform, and related services (collectively, the "Service").

By using Blendscan, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect only the information necessary to provide and improve the Service.

1.1 Personal Information

We may collect:

• Name
• Email address
• Account credentials
• Billing-related information (processed by third-party payment providers)

We do not store credit card or payment card details. Payments are handled by Apple App Store, Google Play, or other authorized providers.

1.2 Technical & Usage Information

Collected automatically:

• Device type, operating system, and browser
• IP address (anonymized where possible)
• App and website usage data (features used, timestamps, interactions)
• Log data and basic analytics

This information is used to improve performance, stability, and usability.

1.3 Content You Upload or Create

When using Blendscan, you may provide:

• Uploaded 3D models
• 3D models generated from scans using the iOS app
• Images, scans, and related metadata (such as file format, size, and timestamps)

This content is stored securely on our servers to enable hosting, live previews, HTML embed functionality, and AR viewing.

2. How We Use Your Information

We use collected information to:

• Provide core functionality such as scanning, uploading, hosting, and previews
• Generate and display live 3D and AR product previews
• Host 3D models and deliver embed snippets
• Manage user accounts and subscriptions
• Communicate regarding service updates or support
• Improve product quality, usability, and reliability
• Comply with legal and regulatory obligations

We do not sell personal data to third parties.

3. Legal Basis for Processing

Personal data is processed based on:

• Contractual necessity to provide the Service
• Legitimate interest in improving and securing the Service
• User consent where required
• Legal obligations

4. Sharing of Information

We may share information only in the following situations:

4.1 Service Providers

With trusted third-party providers such as:

• Cloud hosting and storage services
• Analytics and monitoring tools
• Payment processors
• Customer support platforms

These providers are contractually required to protect your data.

4.2 Legal Requirements

If required by law, regulation, or valid legal request.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, user data may be transferred as part of the transaction, subject to continued protection.

5. Data Retention

We retain personal data only for as long as necessary to provide the Service, comply with legal obligations, or resolve disputes. You may request deletion of your account and associated data at any time.

6. Your Privacy Rights

Depending on your location, you may have the right to:

• Access your personal data
• Correct or update inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Withdraw consent where applicable
• Request data portability

Requests can be made by contacting us.

7. Data Security

We apply appropriate technical and organizational measures to protect personal data, including secure servers, encrypted connections, and access controls. However, no system is completely secure and absolute security cannot be guaranteed.

8. Third-Party Links and Embedded Content

Blendscan-generated embeds may be placed on third-party websites such as e-shops. We are not responsible for the privacy practices of external websites or services.

9. Children's Privacy

Blendscan is not intended for individuals under the age of 13. We do not knowingly collect personal data from children.

10. International Data Transfers

Blendscan operates within the European Union. Some service providers may process data outside the EU. Appropriate safeguards are applied in accordance with applicable data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Continued use of the Service constitutes acceptance of the updated policy.

12. Contact Information

For questions or concerns regarding this Privacy Policy, contact us at:

hello@blendscan.com
Blendlens s.r.o.